English-Speaking Customer Service Officer
Be part of an innovative, fast-paced company where your work drives real impact, your growth is supported, and your ideas help shape the future.
As a technology leader in a future-focused group of companies — including Pulse Point, VibeSync Support, Mountain Breeze, and— Next Gen Technology is at the forefront of digital innovation.
We don’t just build software — we craft smart, scalable solutions that power business success.
If you’re passionate about cutting-edge tech, creative problem-solving, and real impact, this is where your next big opportunity begins.
Why We Need You
We are seeking a dedicated and fluent English-speaking Customer Service Officer to join our growing team. You will be the first point of contact for our customers, providing prompt, accurate, and high-quality support via live chat, email, and phone. The ideal candidate should have a customer-first mindset, and the ability to handle high-pressure situations with professionalism.
What You’ll Be Doing
- Deliver timely and professional responses to customer inquiries via live chat, email, and/or phone in English.
- Escalate complex or unresolved issues to relevant internal departments while maintaining customer satisfaction.
- Follow company policies, procedures, and compliance requirements related to responsible gaming, KYC, and anti-fraud.
- Stay up to date with platform updates, promotions, and product changes.
- Maintain a helpful, empathetic, and professional tone.
What You Bring to the Team
- Fluency in English (written and spoken)
- Minimum of 1 year experience in online customer service, preferably in the iGaming, sportsbook, or casino industry.
- Ability to work in shifts, including nights, weekends, and holidays.
- Excellent communication, multitasking, and problem-solving skills.
- Strong attention to detail and ability to work independently under pressure.
Why You’ll Love Working with Us
- A culture of respect and belonging – We believe great work happens when everyone feels seen, heard, and valued
- Inclusive and diverse environment – Different voices make us stronger. We celebrate who you are and what you bring to the table
- Growth-driven mindset – Your development matters. We invest in your learning and career advancement every step of the way
- Comprehensive health insurance – Your well-being comes first. Enjoy peace of mind with robust medical coverage
- Meal allowance – Enjoy a monthly food benefit added to your compensation package
- Premium gym partnerships – Stay active and healthy with access to top-tier fitness facilities through our exclusive wellness partners
- Division
- Pulse Point
- Locations
- Tbilisi
- Employment type
- Full-time
About NexTbil Tech
At Next Gen Technology, we don’t just build software — we build futures.
As a forward-thinking tech company specializing in international iGaming platforms, we leverage modern tech stacks and cutting-edge development methodologies to deliver high-performing, scalable, and innovative digital products. Our cross-functional teams — from engineering to product management — thrive in a collaborative environment where agility and excellence drive everything we do.
We’re on a mission to find and grow exceptional talent. Whether you're an experienced developer or just starting your career in tech, we offer more than just a job — we offer a journey. At Next Gen Technology, we invest in your growth, support your ambitions, and celebrate your success.
Innovation, diversity, and global best practices are at the core of our brand. As an international team, we’re proud to cultivate an inclusive culture where every voice is heard, and every team member has the opportunity to make an impact.
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