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NexTbil Tech career site
Pulse Point · Operations Department · Tbilisi

Senior Account Manager

Be part of an innovative, fast-paced company where your work drives real impact, your growth is supported, and your ideas help shape the future.

As a technology leader in a future-focused group of companies — including Pulse Point, VibeSync Support, Mountain Breeze, and— Next Gen Technology is at the forefront of digital innovation.

We don’t just build software — we craft smart, scalable solutions that power business success.

If you’re passionate about cutting-edge tech, creative problem-solving, and real impact, this is where your next big opportunity begins.

Why We Need You
As our business continues to scale, we are looking for a Senior Account Manager to take ownership of key partner relationships. You will serve as the primary point of contact for operator clients, ensuring they maximize the value of our platform, products, and managed services. This role blends commercial acumen, relationship management, and operational oversight.

What You’ll Be Doing

Relationship Management

  • Cultivate and maintain strong, long-term relationships with platform partners.

  • Act as the main point of contact, addressing client needs and concerns quickly and professionally.


    • Account Growth

  • Conduct regular business reviews and strategy sessions with partners to align with their goals.

  • Identify opportunities for upselling, cross-selling, and revenue growth.

  • Collaborate internally to implement strategies that maximize partner performance.

  • Coordinate contract renewals, amendments, and commercial discussions.

    • Communication & Collaboration

  • Provide partners with updates on new features, promotions, and key developments.

  • Work cross-functionally with Sales, Onboarding, Product, Technical Support, Risk & Compliance, and Managed Service partners (Player Support, Marketing Services, etc.) to ensure seamless delivery. 

  •  Data Analysis

  • Collaborate with the Analytics team to track partner performance, trends, and growth opportunities.

  • Deliver actionable insights and recommendations to partners.
    Represent the partner’s voice internally to influence product development and enhance the client experience.

    • Issue Resolution

  • Address and resolve partner concerns promptly, ensuring a positive client journey.

  • Work with internal teams to escalate and resolve technical or operational issues.

    What You Bring to the Team

  • Proven experience as an Account Manager or similar role, preferably in iGaming or technology.

  • Strong understanding of online gaming industry or platform technologies.

  • Excellent communication and interpersonal skills.

  • Analytical mindset with the ability to turn data into actionable insights.

  • Proactive problem-solving skills and customer-first approach.

  • Hands-on experience with PAM systems, sportsbook or casino products, and managed services (Player Support, Marketing, Risk & Fraud, etc.) is a strong plus.

  • Bachelor’s degree in business, Marketing, Communications, or related field (preferred).


    Preferred Skills

  • Commercial awareness and negotiation skills.

  • Strong organizational and time-management abilities.

  • Experience working in regulated markets.

  • Multilingual skills are a plus.

    • Success Metrics / KPIs

  • Account revenue growth (upselling, cross-selling, renewals).

  • Partner satisfaction (NPS/CSAT scores).

  • Client retention and reduced churn.

  • On-time delivery of onboarding, migrations, and product launches.

  • Compliance with agreed SLAs.

    • Why You’ll Love Working With Us

    •  A culture of respect and belonging – We believe great work happens when everyone feels seen, heard, and valued
    • Inclusive and diverse environment – Different voices make us stronger. We celebrate who you are and what you bring to the table
    • Growth-driven mindset – Your development matters. We invest in your learning and career advancement every step of the way
    • Comprehensive health insurance – Your well-being comes first. Enjoy peace of mind with robust medical coverage
    • Meal allowance – Enjoy a monthly food benefit added to your compensation package
    • Premium gym partnerships – Stay active and healthy with access to top-tier fitness facilities through our exclusive wellness partners
    Division
    Pulse Point
    Department
    Operations Department
    Locations
    Tbilisi
    Employment type
    Full-time
    Picture of Leri Mdinaradze
    Contact Leri Mdinaradze HR Business Partnering Manager & Talent Acquisition – Tech HR Department

    Colleagues

    Picture of Anastasia Dektiarevi
    Anastasia Dektiarevi
    Talent Acquisition & Employee Onboarding Specialist

    About NexTbil Tech

    At NexTbil Tech, we don’t just build software — we build futures.

    As an international technology company specializing in iGaming platforms, we harness modern tech stacks and cutting-edge development methodologies to deliver high-performing, scalable, and innovative digital products. Our cross-functional teams — from engineering to product management — thrive in a collaborative environment where agility and excellence drive everything we do.

    We’re on a mission to discover and develop exceptional talent. Whether you're an experienced developer or just starting your career in tech, we offer more than just a job — we offer a journey. At NexTbil Tech, we invest in your growth, support your ambitions, and celebrate your success.

    Innovation, diversity, and global best practices are at the core of our identity. As an international team, we’re proud to foster an inclusive culture where every voice is heard, and every team member has the opportunity to make a meaningful impact.

    Co-workers 201-500
    Pulse Point · Operations Department · Tbilisi

    Senior Account Manager

    Be part of an innovative, fast-paced company where your work drives real impact, your growth is supported, and your ideas help shape the future.

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