As a strategic operations and business support partner, Business Support Solutions helps organizations simplify complexity and operate with confidence. Through integrated HR, Finance, and Strategic Governance services, we enable businesses to unlock efficiency, maintain compliance, and scale sustainably across global markets.

We don’t just support operations, we transform them into strategic drivers of growth, performance, and long-term success.

If your organization is seeking smarter processes, expert support, and technology-driven solutions, this is where operational excellence begins.

Why We Need You

As a Marketing Operations Officer, you will be responsible for supporting the growth of the Indonesia market through the planning, execution, and optimization of acquisition and retention campaigns. You will play a key role in campaign management, promotional execution, market analysis, reporting, and cross-functional collaboration to ensure marketing initiatives are delivered effectively and contribute to player acquisition, engagement, and retention.

This role is ideal for a highly organized and analytical professional who enjoys working with data, promotions, operational processes, and marketing performance optimization.

What You'll Be Doing

Campaign Planning & Execution

• Work closely with internal teams to plan and execute upcoming promotional campaigns

• Configure and manage promotional and bonus campaigns within internal systems

• Coordinate campaign approval processes and ensure timely execution

• Plan and prepare monthly promotional calendars aligned with market objectives

• Support acquisition and retention initiatives designed to drive player growth and engagement

Content & Localization

• Translate promotional materials and marketing communications into Bahasa Indonesia

• Coordinate banner requests and creative assets for promotion pages, email campaigns, push notifications, and pop-up content

• Ensure marketing communications are localized and aligned with market preferences

Market Analysis & Reporting

• Conduct competitor and market analysis to identify trends and opportunities

• Prepare bi-weekly, monthly, and campaign performance reports

• Analyze ongoing and completed campaigns to identify improvement opportunities

• Monitor promotional performance and provide actionable recommendations

Operational Support

• Manage daily promotional activities, including rebate and promotion payouts

• Utilize internal software, databases, tools, and reporting platforms effectively

• Ensure campaign configurations and operational activities are executed accurately

• Maintain documentation and records related to marketing operations

Cross-Functional Collaboration

• Collaborate with Product, Retention, Acquisition, Player Engagement, and other internal teams

• Support initiatives related to market-specific products and promotions

• Participate in monthly briefings and planning sessions

• Ensure alignment between operational execution and business objectives

What You Bring to the Team

• Bachelor's Degree in Marketing, Business Administration, Communications, or a related field

• Minimum 2 years of experience in Marketing, Marketing Operations, CRM, Campaign Management, or a related role

• Strong proficiency in Microsoft Office applications, particularly Excel

• Strong analytical and problem-solving skills

• Excellent attention to detail and organizational abilities

• Strong verbal and written communication skills in Bahasa Indonesia and English

• Ability to manage multiple priorities and work effectively under deadlines

• Comfortable working with databases, software platforms, and reporting tools

• Strong interpersonal skills with the ability to collaborate across departments

• Ability to work independently while maintaining strong teamwork skills

• Adaptability and willingness to work in a fast-paced environment

• Professional approach to conflict resolution and stakeholder management

• Responsible, reliable, and highly organized

Success Metrics

You will be measured on:

• Campaign Execution Accuracy

• Promotion Launch Timeliness

• Campaign Performance and ROI

• Retention and Acquisition Campaign Effectiveness

• Reporting Accuracy and Timeliness

• Competitor Analysis Quality

• Operational Efficiency

• Cross-Functional Collaboration Effectiveness

• Compliance with Marketing Processes and Procedures

• Stakeholder Satisfaction

Why You'll Love Working With Us

• Competitive compensation package aligned with your experience and contribution

• Health insurance coverage

• Meal allowance

• Professional growth and career advancement opportunities

• Exposure to international marketing and operational projects

• Collaborative and supportive working environment

• Continuous learning and development opportunities

• Opportunity to directly contribute to market growth and business performance

• Dynamic and fast-paced organization where innovation is encouraged

Position: Marketing Operations Officer
Location: Indonesia
Department: Marketing Acquisition & Retention
Employment Type: Full-Time
Reporting To: Marketing Operations Team Leader / Marketing Manager
Work Schedule: 9 hours per day, 5 days per week, including weekends and public holidays as required by business needs.
Market Focus: Indonesia Market.